Customer Service Officer / Assistant Registrar - ERN06460

We are looking for an experienced Assistant Registrar to join our Customer Service Team. 

Our Registration Team is part of Customer First delivering frontline services to the residents of East Renfrewshire.  We are looking for someone who shares our passion for delivering excellent Customer Service.

You should be experienced in delivering Registration of Births, Deaths, Marriages and Civil Partnerships.  This role includes customer services and will involve all aspects of frontline customer enquiries.  The successful applicant will work on a rotational basis between our Registration and Contact Centre, Service Centre and also supporting other customer service functions including e-mail, phones and face to face customer services.  Experience of this would be an advantage, although full training will be provided.

This post is subject to a Level 2 Disclosure Check.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

East Renfrewshire Council has launched a new 15-year Community Planning Partnership vision called ‘A Place to Grow’.  Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer.  It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees.  Please note only work email addresses for referees will be accepted.  Please contact [email protected] with any questions.

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